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    Mercy Home for Boys

    On 13 June 2023, the Mercy Home for Boys and Girls of Chicago hosted “The Future of Work in Chicago’s Hospitality Industry” event, where local and international leaders from the faith community, labor, the hospitality and tourism industry, community-based organizations, academia, the hospitality workforce, and government gathered to discuss the challenges facing Chicago’s hospitality industry and develop a shared vision for the future.

    The event comes at a crucial time for the hospitality industry: during the COVID pandemic, nearly 90% of hospitality workers found themselves out of a job. It is estimated that, since then, only 70% of them have returned to work. Furthermore, the industry, and workers in general, could face new challenges with the latest development in artificial intelligence (A.I.) technology.

    “It’s important not to scare people. Prior to the COVID pandemic, everyone was going “nuts” about artificial intelligence and robotics, saying it will eliminate 70% of jobs in 15 years, or that we will be surrounded by machines that are smarter than us. Neither of those two things are true. There will be job gains, jobs losses,” said Dr. Peter Warrian, co-chair of the event and Senior Research Fellow at the Munk School of Global Affairs and Public Policy of the University of Toronto. “What will happen, though, is the content of jobs will change, and that requires people, labor and management to cooperate to manage those outcomes.”

    On 13 June 2023, the Mercy Home for Boys and Girls of Chicago hosted “The Future of Work in Chicago’s Hospitality Industry” event, where local and international leaders from the faith community, labor, the hospitality and tourism industry, community-based organizations, academia, the hospitality workforce, and government gathered to discuss the challenges facing Chicago’s hospitality industry and develop a shared vision for the future.

    The event comes at a crucial time for the hospitality industry: during the COVID pandemic, nearly 90% of hospitality workers found themselves out of a job. It is estimated that, since then, only 70% of them have returned to work. Furthermore, the industry, and workers in general, could face new challenges with the latest development in artificial intelligence (A.I.) technology.

    “It’s important not to scare people. Prior to the COVID pandemic, everyone was going “nuts” about artificial intelligence and robotics, saying it will eliminate 70% of jobs in 15 years, or that we will be surrounded by machines that are smarter than us. Neither of those two things are true. There will be job gains, jobs losses,” said Dr. Peter Warrian, co-chair of the event and Senior Research Fellow at the Munk School of Global Affairs and Public Policy of the University of Toronto. “What will happen, though, is the content of jobs will change, and that requires people, labor and management to cooperate to manage those outcomes.”